Team Lead, Retail Operations

Position Overview

The SPARK Foundation of Lloydminster is a nonprofit organization dedicated to creating safe connections and lifelong wellbeing through support, education, and community-based initiatives. Brass & Thread Thrift Co. (B&T) operates as SPARK’s social enterprise, generating revenue to directly support these programs.

The Team Lead, Retail Operations is responsible for overseeing the day-to-day operations of B&T, ensuring efficient product flow from donation intake to sales floor while delivering a strong customer and donor experience. This role leads staff and volunteers, maintains merchandising and operational standards, and addresses challenges in real time to keep the store running effectively.

This position plays a key role in maximizing the impact of donated goods, supporting community engagement, and contributing to the financial sustainability of SPARK’s programs.

Wage

Wage Range: $24 - $30.02 per hour

Employment Status

Full Time, Permanent

Hours & Schedule

40 hours per week
Scheduled shifts including weekdays and weekends based on operational needs

Application Deadline

June 1st

What SPARK Offers

From Day One (1):

• 6% accrued paid flex days
• 6% accrued or paid out vacation days

After 3 months:

• Health & dental benefits
• Extended health & wellness coverage
• Health spending account
• Virtual care and mental health supports
• Life, accident, and serious illness insurance

After 1 year:

• Long-term disability

Duties and Responsibilities

Overall Responsibilities:

• Oversee daily retail operations, ensuring efficient workflow from donation intake to sales floor
• Lead and support staff and volunteers by providing direction, task delegation, and ongoing coaching
• Maintain strong merchandising standards, cleanliness, and organization throughout the store
• Monitor and manage inventory flow to prevent backlog or gaps on the sales floor
• Adjust staffing, volunteer coordination, and priorities based on real-time operational needs
• Ensure a positive, welcoming, and consistent customer and donor experience
• Resolve customer and donor concerns using professionalism and sound judgment
• Track key operational metrics including sales performance, productivity, and inventory movement
• Support onboarding, basic training, and development of staff and volunteers
• Coordinate internal communication and support marketing and promotional initiatives
• Ensure compliance with health and safety standards and maintain a safe work environment
• Build and maintain relationships with donors, partners, and community organizations
• Support vulnerable or unhoused individuals accessing services with professionalism, respect, and appropriate boundaries
• Assist in planning and executing store events and promotions
• Any other duties as assigned

Personal Suitability

• Strong time management and ability to prioritize in a fast-paced environment
• Ability to lead, support, and collaborate with a diverse team including volunteers
• Adaptable and solution-oriented with strong problem-solving skills
• Confident decision-making and ability to work independently
• High level of professionalism and accountability
• Strong communication and interpersonal skills

Qualifications & Requirements

• Previous experience in retail operations, leadership, or a similar role
• Experience working with or supporting volunteers is considered an asset
• Strong organizational and leadership skills
• Proficiency with Microsoft Office and retail systems (POS, inventory tracking)
• Valid driver’s license is an asset but not required

Working Conditions

• Ability to stand and move for extended periods of time
• Ability to lift and move donated goods (up to 50 lbs)
• Fast-paced environment with frequent task-switching
• weekend and evening shifts required

About SPARK Foundation of Lloydminster

SPARK Foundation of Lloydminster envisions a community where all individuals experience safe connections and lifelong wellbeing. We evolve to provide safety, support, and education through opportunities that empower all individuals in the communities we serve.

Join us in igniting positive change in our community!

Equity Statement

SPARK is committed to the principles of equality and diversity welcoming applications from Indigenous peoples, minority communities, immigrants, persons with disabilities, and the 2SLGBTQIA+ community.

SPARK welcomes applications from persons with disabilities and will provide accommodations during all stages of the hiring process upon request.

SPARK recognizes that exceptional talent comes in many forms. If your experience does not align perfectly with every qualification listed, we still encourage you to apply.

How to Apply

Apply here: https://ca.indeed.com/job/team-lead-retail-operations-209cf64f4d38c103
Please submit a Cover Letter and Resume by June 1st

Website: https://www.sparklloydminster.ca/opportunities
Email: employment@sparklloydminster.ca

No phone calls please.

Job Type: Full-time

Pay: $24.00-$30.02 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Work Location: In person