IT Technician - Willcraft Technologies

Job Title: Tier 1/2/3 IT Technician
Location: Lloydminster, SK
Job Type: Full-Time
Company: Willcraft Technologies Ltd.
Experience Level: All
Salary: Competitive, Based on Experience
Start Date: ASAP About Us:
We’re a fast-growing IT services company dedicated to delivering top-tier support to a diverse range of clients. Whether it's solving daily helpdesk tickets or architecting advanced network solutions, we pride ourselves on being responsive, reliable, and technically excellent. As we expand, we’re looking for motivated technicians who are eager to grow with us. Position Summary:
We are currently seeking skilled Tier 1, Tier 2, and Tier 3 Technicians to join our team. Depending on your experience and skill level, you’ll be responsible for handling anything from basic support requests to complex infrastructure projects. If you're passionate about technology, love problem-solving, and want to work in a collaborative environment, we want to hear from you. Responsibilities:
Tier 1 Technician Duties:

• Respond to and resolve basic end-user issues (hardware/software troubleshooting)
• Install and configure desktops, laptops, and peripherals
• Provide remote and on-site support
• Escalate unresolved issues to Tier 2

Tier 2 Technician Duties:

• Handle escalated support tickets
• Administer and troubleshoot Windows, macOS, and mobile platforms
• Manage Active Directory, Office 365, and basic networking issues
• Document procedures and maintain accurate records

Tier 3 Technician Duties:

• Design and implement network and server infrastructure
• Perform advanced troubleshooting (servers, virtualization, firewalls, cloud services)
• Lead project rollouts and mentor junior technicians
• Work closely with clients to advise on IT strategy and improvements
• Team management skills 

Requirements:

• Solid understanding of general IT principles (hardware, software, networking)
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• Willingness to learn and grow within a team-oriented environment
• Valid driver’s license and reliable transportation (for on-site roles)

Preferred (But Not Required):

• IT certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, etc.
• Experience with:
  • Windows Server environments (2016/2019/2022)
  • Microsoft 365 and Azure
  • Firewalls, VPNs, and network security
  • Virtualization platforms (VMware, Hyper-V)

                    Remote Monitoring & Management (RMM) tools What We Offer:

• A dynamic and supportive work environment
• Opportunities for advancement and certification reimbursement
• Access to cutting-edge technologies and training
• Competitive salary and benefits package

Ready to join a company that values your growth as much as your technical skills?
Apply today with your resume and a brief cover letter explaining your interest and experience level (Tier 1, 2, or 3).
📧 Send your application to: careers@willcraft.com