Front Desk Customer Service/Support Staff

Viking Strength is adding to our team! We are hiring for a part time customer service/ support staff for our opening shift (2x a week) and weekends.

As a Front Desk Staff member at Viking Strength, you will be the first point of contact for our members. Your role is crucial in creating a welcoming and positive atmosphere. You will be responsible for a variety of tasks. Your excellent communication skills and friendly personality will help us maintain the high standards of customer service that our members expect.

Key Responsibilities will include but are not limited to:
Greet Members and check in with a friendly positive attitude
Handling member sign ups and check ins
Provide information about our gym (give tours), memberships and classes
Managing phone calls, and member inquiries
Cleaning duties and organization both at the front desk and throughout the gym
Manage appointment bookings for personal trainers
Processing payments and credit transactions
Address any member concerns or issues promptly and professionally.
Collaborate with team members to ensure smooth daily operations.
 
The right candidate will possess the following qualifications:
Excellent customer service skills
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Basic knowledge of gym equipment and fitness terminology is an advantage
Proficient in using computer systems and office software
A positive attitude and a passion for health and fitness

Please drop off or email your resume to jenna@vikingstrength.ca
No phone calls please